We recently had a customer who purchased some speakers online, hey they were too cheap to be true… here’s the extract of our communication back to him.
“yes that serial number checks out. This particular set of speakers was shipped by Focal to Dubai distributor who recently lost his agency for trans-shipping (shipping stock outside his sales territory). He didn’t pay his bill, so of course he was able to sell off his remaining stock cheaply.
Unfortunately for you, the warranties has been voided on all the stock that he sold to Ryda.com and Frankies in Australia. (Frankies is the other major grey market importer). Focal warranty is not international, it applies only in the region to which the stock was originally shipped. Focal track every speaker set by serial number so they quickly tell if speakers have been through the grey market.
If something goes wrong and you need warranty, it’s up to Ryda.com to resolve it. That’s the down side of buying grey market product. On the up side, they were cheap.
They’re good speakers so you shouldn’t have a problem, but if you do, don’t be afraid to go back to Ryda.com and get them to sort it.”
Eastcoast Distributors Pty Ltd